Legal Information
Last updated: 09 November 2026
Contents
These General Terms and Conditions apply exclusively to orders placed by consumers through the online shop. The online shop offers cosmetic products for personal use.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity. Separate terms and conditions apply to orders placed by beauty institutes, commercial customers, resellers and distributors.
The presentation of products in the online shop does not constitute a legally binding offer but rather a non-binding invitation to the customer to submit an offer to purchase.
The customer may initially place products in the shopping cart without any obligation. By clicking the button "Place order with obligation to pay", the customer submits a binding offer to purchase the goods contained in the shopping cart. Receipt of the order will be confirmed to the customer electronically without delay. This automatic order confirmation merely acknowledges receipt of the order and expressly does not constitute acceptance of the contractual offer.
The contract is concluded only upon an express declaration of acceptance or a shipping confirmation in which JANSSEN COSMETICS declares acceptance of the specific order. Acceptance or shipping confirmation will generally take place within five working days of receipt of the order.
A payment authorisation, payment charge or payment request prior to express acceptance does not, in itself, constitute the conclusion of a contract. Payment processing is generally initiated only after the contract has been concluded. If a provisional payment authorisation is required beforehand for technical reasons, the amount will not be charged definitively. If the offer is not accepted, the authorisation will be cancelled without delay or any amount already collected will be refunded without delay.
If JANSSEN COSMETICS does not accept the offer within the above-mentioned period of five working days, the customer can no longer expect acceptance unless JANSSEN COSMETICS expressly informs the customer otherwise. The customer's statutory rights remain unaffected.
Before submitting the order, the customer may review and correct their entries at any time, in particular by removing products from the shopping cart or changing information using the functions provided during the ordering process. Input errors can be corrected using the usual keyboard, mouse and browser functions, such as the browser's "Back" button. Errors can also be corrected by cancelling the ordering process, closing the browser window and repeating the process.
Once the "Place order with obligation to pay" button has been clicked, corrections are no longer possible.
The customer may access, save and print these General Terms and Conditions in the online shop. They are incorporated into the contract by giving the customer the opportunity to review them before submitting the order and by obtaining the customer's agreement to their application during the ordering process.
JANSSEN COSMETICS stores the contract text. The order details and the General Terms and Conditions applicable at the time are sent to the customer after the order has been placed, by email or on another durable medium. JANSSEN COSMETICS does not provide any further access to the contract text. If the purchase was made through a customer account in the online shop, the customer can view their orders and the associated order details there. However, the contract text is not necessarily permanently accessible through the customer account after conclusion of the contract. The customer should therefore save the relevant documents independently.
Where technically available, orders may be placed either through a customer account or as a guest. When registering a customer account, the customer undertakes to provide complete and accurate information. Login credentials must be treated confidentially and protected against access by third parties. JANSSEN COSMETICS reserves the right to suspend or delete customer accounts in cases of misuse, violations of these General Terms and Conditions or the provision of incorrect information.
The online shop offers cosmetic products for consumers. The essential characteristics of the respective goods are set out on the product detail page and, where applicable, on the product packaging.
The product detail pages contain, in particular, the information required by law where applicable to the specific product, including ingredients, contents or nominal quantity, instructions for use, warnings and safety instructions, information about the manufacturer or responsible person, and any other legally required product information. The agreed product characteristics and the information provided in the online shop are decisive in determining the characteristics of the goods.
Differences between product images and the goods delivered may arise in particular from technical representations, different screen displays, packaging changes or adjustments to the product range, provided that such differences are reasonable for the customer and do not affect any agreed product characteristic.
Product photographs, advertising images, campaign images and application images are provided for illustrative purposes. They may have been digitally edited or created or optimised using artificial intelligence. Such images serve as visual representations and inspiration and do not constitute a binding agreement regarding product characteristics. They must not replace binding product characteristics, efficacy claims or other properties resulting from the product description, ingredients, instructions for use, warnings or product packaging. The product description, ingredients, instructions for use and information on the product packaging are binding.
The prices displayed in the online shop at the time the order is submitted shall apply. All prices include the applicable statutory value added tax.
Where required by law, unit prices are also displayed. Unit prices are shown on the respective product detail page or during the ordering process.
Any additional shipping costs will be displayed to the customer during the ordering process. The total price, including shipping costs, will be shown before the order is submitted.
The payment methods available in the online shop are those displayed during the ordering process. Further information about the available payment methods can be found on the Payment page of the online shop.
There is no entitlement to any particular payment method. JANSSEN COSMETICS reserves the right to exclude individual payment methods depending on the order value, availability or the outcome of a check carried out by the payment service provider.
Payment methods such as purchase on account or payment after 30 days may only be offered to customers of legal age and only subject to the conditions of the respective payment service provider.
The use of certain payment methods may require an identity or creditworthiness check. JANSSEN COSMETICS has no influence over the outcome of such checks.
When payment is made through external payment service providers, in particular PayPal or Klarna, the terms and conditions and data protection information of the respective payment service provider apply in addition.
Delivery will be made to the delivery address specified by the customer during the ordering process, provided that the address is located in a delivery country available for selection during checkout. The billing address and delivery address must be located in the same delivery country unless otherwise indicated during the ordering process. Collection in person is not possible.
The delivery time is indicated on the respective product detail page and during the ordering process. As a general rule, the delivery period begins upon conclusion of the contract. In the case of advance payment, the delivery period begins upon receipt of payment unless otherwise stated.
JANSSEN COSMETICS is entitled to make partial deliveries provided that this is reasonable for the customer. No additional shipping costs will be incurred by the customer as a result unless expressly agreed otherwise.
If goods are unavailable despite careful selection and proper ordering from the supplier, through no fault of JANSSEN COSMETICS, the customer will be informed without delay. Any payments already made will be refunded without delay. The customer's statutory rights remain unaffected.
Consumers generally have a statutory right of withdrawal. The current statutory withdrawal instructions, including the model withdrawal form, are provided in a separate document. This document forms part of the consumer information and is made available to the customer before conclusion of the contract and provided on a durable medium after conclusion of the contract.
The details, in particular the withdrawal period, exercise of the right of withdrawal, consequences of withdrawal, refunds and return of goods, are governed exclusively by the current statutory withdrawal instructions (Withdrawal Instructions). The withdrawal instructions are not replaced by any differing or supplementary provisions in these General Terms and Conditions.
Under Section 312g (2) No. 3 of the German Civil Code (BGB), the right of withdrawal may be excluded if the goods are genuinely sealed goods which are not suitable for return for reasons of health protection or hygiene and the seal has been removed after delivery. This exclusion applies only if the statutory requirements are met in the individual case.
The customer shall bear the costs of returning the goods only in accordance with the current statutory withdrawal instructions.
Information about the return procedure is available on the Withdrawal page of the online shop.
The customer is requested to package returned goods carefully and, where possible, return them complete, including accessories and original packaging. This is not a prerequisite for the valid exercise of the right of withdrawal or the assertion of statutory claims, unless otherwise provided by law.
Returns made as a result of withdrawal are governed by the withdrawal instructions.
Returns due to defects or complaints are governed by the customer's statutory rights and the organisational information provided for this purpose in the online shop.
If you have any questions about a defect or the handling of claims relating to defects, you can contact our customer service team at [email protected].
The goods remain the property of Janssen Cosmetics GmbH until payment has been made in full.
If goods are delivered with obvious transport damage, the customer is requested to report this to the delivery service as soon as possible and to inform JANSSEN COSMETICS without delay.
Failure to make such a complaint or contact JANSSEN COSMETICS does not affect the customer's statutory rights, in particular statutory warranty rights. However, the customer thereby assists JANSSEN COSMETICS in asserting claims against the shipping service provider.
Statutory liability for defects applies. Further information can be found under "Your Statutory Warranty Rights".
Information about any additional guarantees and their conditions can be found in the respective product description or in separate guarantee information provided in the online shop. Statutory rights relating to defects are not restricted by any guarantee.
JANSSEN COSMETICS shall be liable without limitation for damage resulting from injury to life, body or health caused by a breach of duty by JANSSEN COSMETICS, one of its legal representatives or vicarious agents.
JANSSEN COSMETICS shall also be liable without limitation in cases of intent and gross negligence and in accordance with the statutory provisions of the German Product Liability Act.
In the event of a slightly negligent breach of essential contractual obligations, JANSSEN COSMETICS shall be liable only for foreseeable damage typical of the contract. Essential contractual obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment the customer may regularly rely.
In all other respects, liability on the part of JANSSEN COSMETICS is excluded to the extent permitted by law.
JANSSEN COSMETICS processes the customer's personal data in accordance with the applicable data protection regulations. The Privacy Policy is available in its current version in the online shop. Further information about the nature, scope and purpose of processing and the customer's rights can be found in the Privacy Policy.
JANSSEN COSMETICS is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
German law shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods. For consumers residing outside the Federal Republic of Germany, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory statutory provisions of the country in which they have their habitual residence.
If individual provisions of these General Terms and Conditions are or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall apply in place of the invalid provision.
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