Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us at:
JANSSEN COSMETICS GmbH
Pontsheide 36
52076 Aachen
Germany
Email: [email protected]
Phone: +49 2408 7046-0
by means of a clear statement, for example by a letter sent by post or by email, informing us of your decision to withdraw from this contract. You can find a model withdrawal form here.
You can also exercise your right of withdrawal online here.
If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium, for example by email, including information on the content of your withdrawal declaration as well as the date and time it was received.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
This does not include any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
The deadline is met if you send the goods before the fourteen-day period has expired.
We will bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
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