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Delivery

If the payment is made, the order is executed and usually delivered within two business days, maximum within 5 business days. The delivery of the order will be made by parcel service. Depending on the value and the size of the order, shipping costs are either free, or freight charges are added to the order value.

a) Freight charges for consumer (private end-user)

For deliveries inside Germany a flat rate of € 8,09 is added to the order. If the value of the order exceeds 100 €, shipping is free within Germany.

For deliveries inside France a flat rate of € 20,82 is added to the order. If the value of the order exceeds 120 €, shipping is free within France.

For deliveries inside Belgium a flat rate of € 17,02 is added to the order. If the value of the order exceeds 120 €, shipping is free within Belgium.

For deliveries inside Great Britain a flat rate of £18.26 is added to the order. If the value of the order exceeds £140, shipping is free within the UK.

Those flat rates for shipping costs are applicable without any restriction of weight of the order.

Delivery is via a courier service, in Germany this is DHL, in France, Great Britain and Belgium this is UPS. Other countries are also delivered by UPS.

The country of the billing address and the country of the delivery address must be identical. We deliver orders from Germany only inside Germany, orders from France only within France, orders from Belgium only to Belgium and orders from Great Britain only to Great Britain.

The land chosen in the billing address is therefore pre-fixed in the delivery address. If the buyer wants to change that country, the following information pops up: The country of the delivery address and the country of the billing address must be identical. If you want to deliver in another country, you need to have a billing address in that country. In our General Terms you will find the list of countries where the products can be delivered and the shipping costs related to that. If you do not have any billing address I that country, we kindly ask you to contact the Representative responsible for that country. You will find his address by following the link to the map with our representatives worldwide.

b) Shipping costs for retailer (salon owner, spa)

In addition to the prices displayed on the website for retailer, shipping costs are added per one delivery on the invoice. There is free shipping if the minimum purchase amount is reached. For retailer shipping costs are as follows:

Germany: net 6,70 €, free shipping for one order of 200 €
France: net 17.35 €, free shipping for one order of 300 €
Great Britain: net £17.35, free shipping for one order of £300
Belgium: net 14,30 €, free shipping for one order of 200 €

Those flat rates for shipping costs are applicable without any restriction of weight of the order.

c) Shipping costs for deliveries supplied by foreign representatives

Orders from the following countries are automatically to the exclusive representatives of that country: Finland, Ireland, Italy, Netherlands, Austria, Poland, Spain and Switzerland. For those countries the flat rates for shipping costs are as follows:

Finnland: 10 €, tax included on every shipment
Ireland: 3,50 €, tax included on every shipment
Italy: 10 €, tax included on every shipment
Netherland: 3,95 €, tax included on every shipment
Austria: 6 €, free shipping for order value 100 € minimum
Poland: 15 PLN, tax included, on every shipment
Spain: 10 €, tax included on every shipment
Switzerland: 12 CHF, tax included on every shipment

d) No delivery to any other country

We do not deliver in any other country except for Germany, France, Great Britain, Belgium, Finland, Ireland, Italy, Netherland, Austria, Poland, Spain and Switzerland.

During the ordering process the consumer will receive the information that the delivery in such countries is not possible, and he will be invited to contact the local representative for that country.