If the payment is made, the order is executed and usually delivered within two business days, maximum within 5 business days. The delivery of the order will be made by parcel service. Depending on the value and the size of the order, shipping costs are either free, or freight charges are added to the order value.
a) Freight charges for consumer (private consumer) from Germany, France, Great Britain
For deliveries inside Germany a flat rate of € 8,09 € (incl. tax) is added to the order. If the value of the order exceeds 100 €, shipping is free within Germany.
For deliveries inside France a flat rate of € 12,50 € (incl. tax) is added to the order. If the value of the order exceeds 120 €, shipping is free within France.
For deliveries inside Great Britain a flat rate of 12.50 £ (incl. tax) is added to the order. If the value of the order exceeds 120,00 £ shipping is free within the UK.
Those flat rates for shipping costs are applicable without any restriction of weight of the order.
Delivery is made by a courier service, in Germany this is DHL, in France and Great Britain it is UPS. Other countries are also delivered by UPS. Pick up of order is not possible.
The country of the billing address and the country of the delivery address must be identical. We deliver orders from Germany only inside Germany, orders from France only within France and orders from Great Britain only to Great Britain.
The land chosen as billing address is therefore pre-set in the delivery address. If the buyer wants to change that country, the following information pops up: “The country of the delivery address and the country of the billing address must be identical. If you want to deliver in another country, you need to have a billing address in that country". Applicable countries are listed here, including shipping cost and available payment methods. If you do not have any billing address in one of these countries, we kindly ask you to contact the authorized representative for your country. All addresses of our authorized representatives can be found here.
b) Shipping costs for retailers from Germany, France, Great Britain (salon owner, spa)
In addition to the prices displayed on the website for retailer, shipping costs are added per the delivery on the invoice. There is free shipping if the minimum purchase amount is reached. For retailer shipping costs are as follows:
Germany: net 6,70 €, free shipping for orders above 200 €
France: net 17,35 €, free shipping for orders above 300 €
Great Britain: net 17,35 £, free shipping for orders above 300 £
These shipping cost flat rates are applicable without restrictions to the weight of the order.
c) Shipping costs for deliveries supplied by foreign representatives
Orders from countries listed here are received, processed, shipped and invoiced by the authorized representative of Janssen Cosmetics for the country in question. Shipping cost will be added according to the listed rates for each country. These shipping rates are applicable without restrictions to the weight of the order. For retailers in the listed countries the delivery and shipping terms are contracted individually between the authorized representative and the salon retailer.
d) No delivery to other countries
We do not deliver outside the countries listed listed here. In case such a country is selected as shipping/invoicing address, the consumer will receive a notification that delivery in such countries is not possible, and he will be invited to contact the local representative for that country.